Privacy & Cookies

At Holm Ltd ("Holm Ltd - Trading as Giraffe") we are committed to your right to privacy. We have developed the following privacy statement to demonstrate to you how we will use and safeguard the information you provide on the Holm Ltd - Trading as Giraffe Website (the "Website").

What Personal Information Will Holm Ltd - Trading as Giraffe Gather?

Information you give us through on-line forms, you will be prompted to enter various information in order to identify yourself. The data collected is strictly voluntary. You may give some or all of the following details:

• Name
• Home Address
• Email Address
• Telephone Numbers
• Names for Embroidery

In addition, if you wish to purchase Holm Ltd - Trading as Giraffe Products you will be transferred via SSL (Secure Socket Layer) to our chosen transaction processor and you will need to provide a valid credit card number and expiry date. We DO NOT store any credit card details on our server.

Automatic Information
We receive and store certain types of information whenever you interact with us. Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information including date and time and Holm Ltd - Trading as Giraffe Products viewed or searched for.

How Collected Information Is Used
Your information may be used by Holm Ltd - Trading as Giraffe to allow:

• you to purchase Holm Ltd - Trading as Giraffe Products;
  
• you to provide feedback;
  
• us to create a user name and password;
  
• us to create personalisation on screens;
  
• us to carry out internal analysis of customer type and location; and
  
• us to keep you fully informed (via e-mail or conventional mail) of new and existing Holm Ltd - Trading as Giraffe Products and services including special offers, contests and events of interest.

Transferring the Information Outside the EEA
If we intend to transfer your information outside the EEA (European Economic Area) for uses other than order fulfilment we will always obtain your consent first. Some jurisdictions outside the EEA offer differing levels of protection of personal information, not all of which may be as high as the UK.

Does Holm Ltd - Trading as Giraffe Use Cookies?
Like most websites www.giraffe-shop.co.uk uses cookies. Cookies are small simple text files which are downloaded to your computer or mobile device when you visit the website. Your web browser (such as Internet Explorer, Google Chrome or Mozilla Firefox) sends these cookies back to our website on each subsequent visit so that it can recognise your computer or device. Session cookies only last for your online session and disappear from your computer or device when you close your browser. Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.

Essential Cookies
When a visitor arrives at Giraffe the following cookies are used:
A temporary cookie which is generated to test if cookies are enabled on the visitor's browser.
A cookie which stores a unique reference to the visitor's cart contents.
A cookie which stores a reference to the visitor's order number after an order has been generated.

Functional Cookies
These cookies allow websites to remember the choices you make, for example the currency you select for your shopping cart.
The information these cookies collect is usually anonymised which means we can't identify you personally.
They do not gather information about you that could be used for selling advertising or remembering where you have been on the internet.

Analytics Cookies
In order to keep easy to use and up-to-date we use web analytics to help us understand which products or features visitors like best.
The information is anonymous and is only used for statistical purposes.
Web analytics and cookies cannot be used to identify you as they never contain personal information such as your name and email address.
The analytics show the type of browser and keywords used, the country of the viewer, products viewed and the number of minutes spent browsing the website.

Managing Cookies
Most modern browsers will allow you to manage the cookies in your browser. However you should be aware that any preferences will be lost if you delete cookies. This includes where you have opted out from cookies, as this requires an opt-out cookie to be set. If you block cookies completely many websites will not work properly and some functionality will not work.

It is possible to see which cookies you have in your browser and delete them individually using the settings on your device.

Accuracy of Information
We want to help keep your information accurate. You can review and modify the information we hold on you at any time by contacting us by email at info@giraffe-shop.co.uk or by writing to Customer Services, Holm Ltd - Trading as Giraffe Limited, PO Box 246, Southampton SO32 2YL, United Kingdom.

Sharing Personal Information
We will not under any circumstance, sell, trade or rent your personal details to a third party without your specific permission to do so. However, this will not stop us from sharing some of your information with third parties that may be involved in processing and delivering your order(s), nor will it prohibit us providing individually identifiable information to third parties in any case where it is required by law.

Opt Out
As we previously explained the information you give us is of a voluntary nature. You may decline to provide the information requested or you may ask us to permanently delete or deactivate individually identifiable registration information from our data base and/or have your name removed from our mailing list. If you choose to withhold information we may not be able to process an order you have made or send out Holm Ltd - Trading as Giraffe Products you have requested.

Links
The Website contains links to other sites and vice versa. Our privacy statement applies solely to information collected by Holm Ltd - Trading as Giraffe via our Website. Holm Ltd - Trading as Giraffe cannot be held responsible for the content or the privacy policies of external websites to which we may link, nor the information those external websites may gather expressly or automatically.

Updating the Privacy Statement
We may update this privacy statement from time to time. If you have any comments or questions regarding this statement or Holm Ltd - Trading as Giraffe policies, please feel free to contact us by e-mailing us at info@giraffe-shop.co.uk.

Security
We protect the privacy of your information by storing it on secure password protected servers that are protected by firewalls and we utilise encryption technologies to protect customer information.

Acceptance of These Terms
By using this site, you signify your assent to the Privacy Statement. If you do not agree with this policy, please do not use our site. We reserve the right, at our discretion, to change, add or remove portions of this statement at any time. Please check this page periodically for changes. Your continued use of the website following the posting of changes to these terms means you accept the changes.